// lobby — ai front desk

Every visitor, met at the door. Answered, or handed to you.

A chat for your site that answers from your real business information, takes the details when it can’t, and hands the conversation to you the moment it matters — turning every visitor into a contact in your CRM.

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Lobby on your phone: it rings when someone is waiting, and you answer them from wherever you are.

Free to start · answers from A$29/mo

Lobby open on Wrenfield Rugby Club’s Come and Try page, a demo site: a parent asks whether their 11 year old daughter needs a mouthguard, and Lobby answers from the club’s own information that Come and Try is non-contact tag rugby, so no mouthguard until Under 9 contact — Lobby on a demo club’s website, answering a parent from the club’s own information. A live answer, not a script.

Most website chat is a polite dead end.

A generic widget grabs a name and an email, then stalls. It does not know your prices, cannot book the job, cannot put a quote together — and a real person only finds out hours later. Your visitor wanted an answer. They got a form.

// the ladder

Start as a receptionist. Grow into a closer.

Three rungs, one widget. Turn each on when you are ready — the free rung is genuinely free.

Free

The receptionist

Capture every enquiry

Greets every visitor, captures what they need and their details, and passes it straight to your team. A receptionist that never clocks off — no cost, no catch.

A$29/mo

The expert

Answer every question

Answers anything about your business — hours, services, policies, stock — from your own information. No FAQ scripts to write; it already knows.

A$49/mo

The closer

Start the quote, point to the booking

A visitor who wants a price gets a quote drafted from the conversation and your prices, waiting in your Quotes for you to check and send, and your booking types are a tap away. A next step, not a promise of a callback.

The draft quote a chat on a demo electrician’s site produced, open in Quotes: a switchboard upgrade, four safety switches and whole-house surge protection, $2,110 plus GST, $2,321 — What a visitor asking for a price left behind on a demo electrician’s site: a draft quote with the lines and prices filled in, waiting for him to check and send.

// live handover

When it needs a human, you are already in the room.

The moment a visitor asks for a person, Lobby hands the conversation to you live — in a real support inbox, with everything the bot already learned. Not an email you read tomorrow.

Take over, live

The moment a visitor wants a person, jump into the same conversation in real time — the bot steps aside and waits.

Know who you are talking to

A context panel shows their details, the page they are on, past conversations, and a link to their CRM record.

Saved replies

Answer the questions you get every day in one tap — build a library of canned replies as you go.

Private notes

Leave internal notes on a conversation your visitor never sees — hand-offs between teammates stay clean.

The Lobby inbox for a demo electrician, mid-takeover: the visitor asked about a tripping safety switch, the front desk answered from his prices, the visitor asked for Dan, Dan replied from a saved reply, an internal note sits under it, and the visitor’s details, CRM link and past conversations are on the right — Taking over a live chat on a demo electrician’s site: the conversation so far, a saved reply sent, a note only the team can see, and who the visitor is, with their contact record and earlier chats.

The Lobby app on an Android phone for a demo plumber: a Waiting now card, Someone is waiting in your lobby, with the visitor’s message about having no hot water — On the owner’s phone: someone’s waiting, he answers, and leaves a note only the team can see.

The conversation in the Lobby app: the owner has replied that he can come past this afternoon, and added a note only the team can see, returning customer, check the heater age — On the owner’s phone: someone’s waiting, he answers, and leaves a note only the team can see.

Who this is, in the Lobby app: the visitor Josh, the page he’s looking at, and an earlier chat from August about a dripping laundry tap — Who they are, what they’re looking at, what they asked last time, and a saved reply a tap away. On Android now.

Saved replies in the Lobby app: On my way, Need a photo, Booked in, each a tap from the reply box — Who they are, what they’re looking at, what they asked last time, and a saved reply a tap away. On Android now.

Live takeover is the Live Handover add-on — A$20/mo. Capturing and forwarding every request stays free.

// vs. bolt-on chat widgets

Other chat widgets capture a lead. Lobby runs the conversation.

Most chat widgets only take a message, and the enquiry gets answered two days later. Lobby lives inside the workspace that runs your business — so it answers from your real information, starts quotes from the conversation, and every conversation lands on the contact's timeline in your CRM.

CapabilityChat widgetsLobby

Answers from your business — zero setupYou train the bot on FAQsKnows your site + info

Starts a quote from the chatDrafted for you to send

Points to your booking pagepartialYour booking types

Every chat becomes a CRM contactBolt on a separate CRMOn the timeline, built in

Hand off to a human, liveWith full visitor context

PricingA second subscriptionAn add-on to your workspace

// open the door

Put a front desk on your site — free.

Start with the free receptionist. Turn on answers, quoting and live handover when you are ready. Answers from A$29/mo.

Start free See pricing